Returns, Refund & Exchange Policy
Our policy lasts 28 days. If 28 days have passed since your purchase, unfortunately we cannot offer you a refund.
To be eligible for a return, your item must be unused and in the same condition that you received it (of course, it's ok to try it on!), with the original tags still attached. We will not accept returns which have been washed, ironed, or show any signs of wear.
You may exchange for a different size, colour, fit, or style. Please follow instructions below for returning your order. The items should be exchanged within 28 days of dispatch.
If you want to exchange, to avoid disappointment, it is best to place a new order immediately, to guarantee the sizes or styles can be fulfilled for you. If this is not feasible, please contact us ASAP so we can set aside your preferred replacements - otherwise, we will dispatch your exchanges once your returns are delivered to us. You will be contacted should your requested exchanges be out of stock.
Shipping costs are non-refundable.
If you are a UK Customer we offer free Tracked Return Postage with Royal Mail.
Please follow the link below to the Royal Mail website, where you can find the Smyth & Gibson returns label-maker.
Please also select a reason code, and provide any additional info in the "Customer Comments" field (e.g. Exchange for size - type the size you would like to exchange for).
If possible, please use the packaging we originally posted your order in. Your return should be taken to a Post Office, and we will contact you once we receive it.
Customers outside the UK can mail returns directly to us at this address:
RETURNS: Smyth and Gibson
Unit 5 Millennium Park
Woodside Industrial Estate
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item to us, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
We offer a six-month quality guarantee (Alastair-R cufflinks not included) - that even applies to items purchased during the sale. As long as you have proof of purchase (confirmation email or order no.), then we will replace the item or give you a full refund if the product is not up to scratch.
We do keep an eye on returns within this timeframe. If customers are found to be abusing the generosity of our six month returns guarantee, we reserve the right to refuse further returns from them.
Late or missing refunds
If you haven’t received a refund within 10 days of return please contact us at email@example.com
Refunds on promotional orders are subject to set values per product returns. See below for details on each of our recent promotional offers.
Any order with discount applied - Returns will be subject to a refund value equal to the value of original order.
Exchanges where the price value differs from the original products ordered, must be placed as a new order, and discount will be applied by Smyth & Gibson during payment capture (please alert us via firstname.lastname@example.org).
3 for £150 - Returns will be subject to a refund value of £50 per shirt.
The £200 White Bundle - Returns will be subject to a refund value of £100 on any Made in UK shirt, and £50 on any S.W.E. Non Iron shirt.