Returns/Refund Policy

 

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

 To be eligible for a return, your item must be unused and in the same condition that you received it.

 If your item is in perfect and unused condition, you may exchange for a different size or colour. Please follow instructions for returning the goods as above, however please mark  "Return for Exchange" clearly on the paperwork. The item should be exchanged within 30 days of dispatch.

 

Late or missing refunds (if applicable)

If you haven’t received a refund within 10 days of return please contact us at info@smythandgibson.com.

 

 

Shipping

To return your product, you should mail your product to:

Smyth and Gibson

6 Victoria Road

Londonderry

United Kingdom

BT47 2AB

 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

 

If you are shipping an item to us, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.